Ambassador Program Ops and Analytics Manager
Arbitrum Foundation
Customer Service, Operations, Data Science
Remote
Posted 6+ months ago
About Arbitrum Foundation
The Arbitrum Foundation is dedicated to scaling Ethereum through cutting-edge Layer 2 solutions. Our flagship product, Arbitrum One, an Optimistic Rollup, enables faster, more affordable transactions while maintaining Ethereum’s security and decentralization. We empower developers to build decentralized applications (dApps) that are both scalable and secure, using Arbitrum chains, which offer flexibility in performance and cost. Our mission is to enhance the Ethereum ecosystem and drive the adoption of Web3 technology by delivering high-performance, open-source blockchain solutions. Arbitrum is already the leading Ethereum scaling solution with hundreds of dApps on the platform and over $13bn TVL.
At the Arbitrum Foundation, we value decentralization, innovation, and community. We are committed to shaping the future of decentralized finance and blockchain technology, and we’re looking for passionate individuals to help us build the next generation of the Web.
Your Role
We are seeking a passionate Ambassador Program Ops and Analytics Manager to join the Arbitrum Foundation. As a key member of the Marketing Team, you will play a pivotal role in helping the Head of Marketing make well-informed decisions on one of the largest Web3 ambassador programs, managing its backend operation. You will play a crucial role in using analytics to optimize the performance and impact of the Arbitrum Ambassador Program, providing essential insights to the team and contributing to the program's continuous improvement and smooth operation.
Your Responsibilities
- Provide actionable insights based on data analysis to support program improvements and strategic decisions.
- Collaborate with the content team on the submission and maintenance of content submission, ensuring it meets quality standards and timely response.
- Coordinate with external teams such as operations, legal, and finance to ensure seamless, efficient program execution.
- Collaborate with internal and external stakeholders to facilitate event proposals and other ambassador-related activities.
- Analyze content performance and provide feedback to optimize future submissions.
- Maintain the health and hygiene of the ambassador database on AirTable, ensuring data accuracy and consistency.
- Keep thorough documentation of all program activities, making it easily accessible and shareable with the team.
- Prepare regular reports on program performance, highlighting key metrics and insights.
What You'll Need
- 3+ years of project management experience, preferably in web3.
- Previous experience in data analytics, operations management, or a similar role.
- Experience with Airtable or similar database management platforms.
- Strong analytical and problem-solving skills.
- Excellent organizational and multitasking abilities and time-management skills.
- Attention to detail.
- Effective communication skills to collaborate with various teams and stakeholders.
- Team-oriented with the ability to work collaboratively with diverse groups.
Arbitrum Foundation Perks
The Arbitrum Foundation's benefits program is designed to prioritize the health and well-being of you and your family. Our comprehensive compensation package offers a range of benefits for all full-time employees:
- Remote first global workforce
- Industry-leading Healthcare Insurance
- Home Office Set-Up Allowance
- Wellbeing Allowance
- Growth / Continuing Education Allowance
- Flexible Time Off
- Company-issued laptop
The Arbitrum Foundation is committed to a diverse and inclusive workplace and is an equal-opportunity employer. We do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The Arbitrum Foundation is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available throughout the recruitment process and applicants with a disability may request to be accommodated throughout the recruitment process. We will work with all applicants to accommodate their individual accessibility needs.
If you believe you're a strong candidate but don’t meet every requirement listed in the job description, we still encourage you to reach out. We’d love the opportunity to connect and explore how you could be a great fit for the role.
Learn More about The Arbitrum Foundation