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Community Relationship Manager

Arbitrum Foundation

Arbitrum Foundation

Customer Service
Cayman Islands
Posted on Friday, June 28, 2024
We are looking for a dedicated and enthusiastic Community Relationship Manager with a keen interest in Web3 to join the Arbitrum Foundation. As a key member of the Marketing Team, you will foster strong relationships with the diverse Arbitrum community, building bridges between developers, users, and enthusiasts. You will also act as a vital link between our internal team and the Arbitrum Ambassadors, fostering a collaborative and motivating environment.

Duties & Responsibilities

  • Be the voice of Arbitrum across various community channels (Discord, Telegram, etc.), fostering a positive and collaborative online environment.
  • Cultivate connections with key community members, influencers, and developers, building trust and ambassadorship for Arbitrum.
  • Maintain regular communication with ambassadors to keep them engaged and motivated.
  • Provide ambassadors with the necessary resources and tools to facilitate their roles, especially those related to Web3 technologies.
  • Connect ambassadors with relevant team members to address their questions and needs.
  • Develop and maintain easy-to-use resources for the community and ambassadors, focusing on Web3 applications and technologies.
  • Ensure resources are up-to-date and accessible.
  • Gather and analyze community sentiment, relaying valuable insights to internal teams for continuous improvement of the Arbitrum experience.
  • Act as a liaison between the internal Ambassador Program team and external ambassadors.
  • Collaborate with community managers in specific regions to support community initiatives.
  • Assist in the planning and execution of ambassador activities and events.
  • Review and evaluate proposals related to ambassador initiatives.
  • Provide constructive feedback and support the implementation of approved proposals.


  • 2+ years experience in Web3 Space
  • Previous experience in community management, customer support or as an ambassador, preferably in Web3 space.
  • Familiar with Layer 1 and Layer 2 ecosystems.
  • Strong record of active participation in Web3 communities via X.com and Discord.
  • Familiarity with social media and content creation.
  • Strong communication and interpersonal skills.
  • Excellent organizational and multitasking abilities.
  • Preferably based in Asia time zones.
  • Proficiency in English and another Asian language (Chinese, Japanese, Korean, Bahasa, or Vietnamese) would be a plus.

Additional Requirements or Expectations Specific to the Position:

  • Ability to work flexible hours to accommodate communication across different time zones.